Last Updated: January 15, 2026
Welcome to our platform. By accessing, browsing, or making use of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions (the “Terms”), together with any other applicable policies such as our Privacy Policy. These Terms constitute a legally binding agreement between you and the Company operating this platform.
The platform is owned and operated by GIZZA GROUP Ltd, a company duly registered under the laws of the Republic of Rwanda and having its principal place of business at Remera, Gasabo, Kigali - Rwanda.
By continuing to use the Platform, you agree to comply with and be legally bound by these Terms and all applicable laws and regulations governing the use of this service. If you do not agree to any part of these Terms, you are advised to discontinue use of the Platform immediately.
You affirm that you are at least eighteen (18) years of age or have reached the legal age of majority in your jurisdiction, and have full legal capacity to enter into this agreement. Any transactions or agreements entered into by minors (under 18 years) shall be considered voidable at the discretion of the Company, unless accompanied by verified consent from a parent or legal guardian.
The Company reserves the right to modify, update, or amend these Terms and Conditions at any time, in its sole discretion, to reflect changes in operational, legal, or regulatory requirements, or to enhance the user experience. Such modifications will take effect immediately upon being posted on the Platform, unless otherwise stated.
Notification of any significant changes will be provided through appropriate channels, which may include email notifications, website banners, or public announcements. The method of communication will depend on the nature and impact of the modification.
By continuing to access or use the Platform after changes have been posted, you are deemed to have accepted the revised Terms. For substantial modifications that materially affect your rights or obligations, the Company may request your express consent before the changes take effect.
The Platform serves as a digital marketplace designed to facilitate the offering, browsing, and purchase of goods and/or services between the Company, third-party providers, and Users. It operates to ensure secure transactions, transparent pricing, and a reliable user experience.
Users agree not to use the Platform for any illegal, fraudulent, or unauthorized activities, including but not limited to money laundering, data theft, intellectual property infringement, or the distribution of prohibited items. The Company reserves the right to suspend or terminate any account found engaging in such activities.
The Company is committed to upholding the rights of consumers in accordance with Rwandan consumer protection laws and regulations. We aim to ensure that every customer is satisfied with their purchase and that any post-purchase issues are addressed promptly and fairly.
Customers may request a return or exchange within seven (7) calendar days from the date of delivery. Requests submitted after this period may not be eligible unless otherwise mandated by applicable law.
Approved refunds will be processed through the original method of payment. Please allow between seven (7) to fourteen (14) business days for the refund to appear in your account, depending on your payment provider’s processing times. Refunds for Mobile Money or card transactions may reflect sooner or later depending on the intermediary bank.
All products offered on the Platform are subject to a legal warranty of conformity as prescribed by Rwandan law. This warranty ensures that the product delivered is as described, fit for its intended purpose, and free from manufacturing defects at the time of delivery.
In addition to the legal warranty, certain products may also come with a commercial manufacturer’s warranty. The details, coverage period, and terms of such warranties will be explicitly provided by the manufacturer or supplier and displayed on the product page or accompanying documentation.
Please note that warranties do not cover damages resulting from misuse, negligence, unauthorized repairs, or accidental damage caused after delivery to the customer.
All materials, content, and functionality available on this Platform, including but not limited to logos, trademarks, text, images, graphics, software, code, and design elements, are the exclusive property of the Company or its respective licensors. Such materials are protected under applicable copyright, trademark, and intellectual property laws of the Republic of Rwanda and international conventions.
Users are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal and non-commercial purposes. This license does not permit any reproduction, modification, distribution, transmission, public display, or derivative use of any materials on the Platform without the Company’s prior written consent.
Any unauthorized use of the Platform’s intellectual property may result in the immediate termination of access and may expose the user to civil and criminal liability under applicable laws.
The Platform may allow Users to post, submit, or share reviews, comments, feedback, or other forms of content (“User-Generated Content”). By submitting such content, the User grants the Company a worldwide, perpetual, irrevocable, royalty-free, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media format.
Users represent and warrant that any content they post does not infringe on the rights of any third party and complies with applicable laws. The following are strictly prohibited:
The Company reserves the right, at its sole discretion, to monitor, edit, or remove any User-Generated Content that violates these Terms or is otherwise deemed inappropriate, without prior notice to the User.
Users acknowledge that all reviews and comments reflect the opinions of the individual authors and not necessarily those of the Company. The Company disclaims any responsibility or liability arising from such content.
To the fullest extent permitted by law, the Company, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, revenue, data, or goodwill, arising out of or in connection with the use of the Platform, the inability to use the Platform, or any transaction conducted through it.
In no event shall the Company’s total liability to any User or Customer exceed the total amount paid for the specific product(s) or service(s) that gave rise to the claim. This limitation applies regardless of the nature of the legal action, whether in contract, tort, negligence, strict liability, or otherwise.
The Company shall not be liable for any service interruptions, errors, delays, software bugs, data loss, or failures caused by events beyond its reasonable control, including but not limited to acts of nature, war, civil unrest, labor disputes, government actions, or failures of internet or telecommunication providers (collectively known as “force majeure” events).
The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, employees, agents, and partners from and against any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:
This obligation shall survive the termination or expiration of the User’s relationship with the Company and the use of the Platform.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Rwanda, without regard to its conflict of law principles.
In the event of a dispute or claim arising from the interpretation or execution of these Terms, Users are encouraged to first contact the Company’s Customer Service team to seek an amicable resolution.
If the dispute cannot be resolved through mutual negotiation, the parties agree to attempt resolution through mediation or arbitration administered by the Kigali International Arbitration Centre (KIAC), in accordance with its rules and procedures. Arbitration shall take place in Kigali, Rwanda, and proceedings shall be conducted in English.
If mediation or arbitration fails or is deemed inappropriate, the matter shall be submitted to the Commercial Court of Nyarugenge, Kigali, which shall have exclusive jurisdiction over any legal proceedings related to these Terms and Conditions.
Both parties agree to submit to the jurisdiction of the Rwandan courts and waive any objection to the venue or convenience of such forums.
The Company is fully committed to complying with Law No. 058/2021 of 13/10/2021 relating to the protection of personal data and privacy in the Republic of Rwanda. This law governs the collection, use, storage, disclosure, and protection of personal information of Users and Customers.
Our data handling practices are outlined in a separate and detailed Privacy Policy , which forms an integral part of these Terms and Conditions. By using the Platform, Users acknowledge and agree to the collection and processing of their data as described therein.
The Company operates in accordance with the Rwanda Consumer Protection Law and commits to fair, transparent, and ethical business practices. Users and Customers are entitled to receive truthful information about products, services, and pricing.
For any consumer-related concerns, Users may contact our support team via:
📧 Email: support@tungamarket.com
☎️ Phone: +250 7XX XXX XXX
📍 Address: Kigali, Rwanda
Where applicable, the Company ensures compliance with Rwandan environmental and waste management standards, particularly concerning the sale and disposal of electronic equipment.
Customers are encouraged to dispose of electronic devices responsibly, in line with Rwanda Utilities Regulatory Authority (RURA) and Rwanda Environment Management Authority (REMA) guidelines on electronic waste (e-waste) management.
The Company may provide or recommend authorized recycling centers or collection programs for the safe disposal of electronic goods, supporting Rwanda’s commitment to environmental sustainability.
If any provision or clause of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, that clause shall be deemed severed, and the remaining provisions shall continue to remain in full force and effect.
These Terms and Conditions, together with the Privacy Policy and the Return & Refund Policy , constitute the entire agreement between the User and the Company concerning the use of the Platform and its related services.
Any prior agreements, representations, or understandings—whether oral or written—are hereby superseded and replaced in full by this document. No employee, agent, or representative of the Company is authorized to modify or supplement these Terms without written authorization.
For any questions, legal concerns, or customer support related to these Terms and Conditions, Users may contact the Company through the following official channels:
📧 Legal & Compliance Email: legal@tungamarket.com
📧 Customer Support Email: support@tungamarket.com
📍 Physical Address: Kigali, Rwanda
The Company strives to respond to all legal and customer inquiries within five (5) business days of receipt.
© 2026 GIZZA GROUP Ltd. All rights reserved. These Terms and Conditions were last updated on January 15, 2026.