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Need help? Contact us for support with shopping, orders, or any technical concerns, we’re ready to assist.

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Direct Contact Methods

Prefer to reach out directly? Choose from our multiple communication channels

Email Support

General Inquiries
support@tungamarket.com

Phone Support

Kigali, Rwanda
0784255521
24/7 Available

Live Chat

Get instant help from our Live assistant or connect with us on WhatsApp

Connect on Social Media

Follow us for updates, industry insights, and quick support through your preferred social platforms

Instagram

Tunga Market

Response time: 1–3 hours

TikTok

Tunga Market

Response time: 1–3 hours

Emergency Support & SLA

Critical business issues? Our emergency support team is available 24/7 with guaranteed response times

Emergency Support

Critical Issues Only
24/7 Emergency Hotline
0784255521
Available 24/7 for critical business issues
Emergency Email
support@tungamarket.com
Emergency criteria: Service outages, payment failures, security breaches.

Service Level Agreements

High Priority
Major feature disruption
≃1hr
Response
Medium Priority
General questions & support
≃4hrs
Response
Low Priority
Feature requests & info
≃24hrs
Response
Uptime SLA: 99.9% availability guarantee with automatic escalation procedures and compensation for downtime exceeding SLA thresholds.