Cookies Policy

1. Introduction

Welcome to Tunga Market! This Cookies Policy explains how and why cookies and similar tracking technologies are used when you visit our platform (www.tungamarket.com). Cookies help us improve your browsing experience, analyze performance, personalize your interactions, and provide secure and efficient services. By continuing to use our website, you agree to the use of cookies in accordance with this policy. You can modify your preferences or withdraw consent anytime through our cookie settings panel.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device, remember your actions and preferences, and help improve website functionality and performance. Cookies do not typically contain personal information but may be linked with other personal data that we collect and store.

3. Types of Cookies We Use

• Strictly Necessary: These cookies are essential for the operation of our website. They enable you to navigate the platform, use shopping carts, log in securely, and access protected areas. Without these cookies, our services may not function properly. .
• Performance & Analytics Cookies: These cookies help us understand how visitors use our site — which pages are visited most often, how long users stay, and how they navigate. They help us optimize our content, design, and user experience. We may use third-party analytics tools such as Google Analytics and Meta Pixel.
• Functional Cookies: These cookies remember your preferences, such as language, location, and login details to provide a personalized experience every time you return to our site.
• Targeting & Advertising Cookies: We use these cookies to deliver relevant ads that match your interests. They also limit how often you see an advertisement and help measure the effectiveness of our marketing campaigns. These may include cookies from trusted third-party partners, like Google Ads, Facebook Ads, and affiliate networks.
• Security & Authentication Cookies: These help protect your account and prevent fraudulent use. They also track suspicious or repeated login attempts and enhance security.
• Session & Persistent Cookies:
  • • Session cookies: temporary and deleted when you close your browser.
  • • Persistent cookies: remain stored on your device for a set period or until manually deleted.

4. Why We Use Cookies

We use cookies for several purposes, including:

• Enhancing website functionality and usability.
• Remembering login and cart information.
• Understanding how you interact with our content.
• Delivering personalized product recommendations.
• Improving system performance and troubleshooting errors.
• Tracking affiliate referrals and promotions.
• Securing transactions and preventing fraud.

5. Managing Cookies

You can manage or delete cookies anytime. Most browsers let you disable them, but note that some site features may not work properly without cookies.

6. Managing and Disabling Cookies

You have full control over your cookie preferences. You can:

• Adjust cookie settings directly in our Cookie Consent Panel (bottom of the website).
• Modify browser settings to refuse or delete cookies.

However, please note that disabling certain cookies may affect your ability to access specific features or make your browsing experience less efficient.

7. Data Retention

We retain cookie-related information for as long as necessary to fulfill their intended purpose or comply with legal obligations. Persistent cookies are typically stored between 1 month to 12 months, depending on their type and purpose.

8. Third-Party Tools & Analytics

Some cookies on our website are placed by third parties acting on our behalf or in partnership with us. These may include:

• Analytics providers (e.g., Google, Hotjar, Mixpanel).
• Advertising network (e.g., Facebook, TikTok, LinkedIn).
• Payment processors (e.g., IremboPay, Mobile Money, MasterCard, etc).
• Security providers (e.g., Cloudflare, AWS).

These third parties may use cookies to collect data about your online behavior across multiple websites.

9. Use of Device and Activity Data

When you accept cookies, we may collect and store:

• Your device information (browser, OS, device type, screen size).
• Your pages you visit most often.
• Actions performed (e.g., add to cart, wishlist, checkout).
• Session duration and bounce rate.

This helps us enhance your shopping experience and improve product recommendations and user ratings.

10. Consent and Withdrawal

When you first visit Tunga Market, a cookie consent banner will appear asking for your approval. You can:

• Accept all cookies.
• Your pages you visit most often.
• Customize your preferences.
• Reject non-essential cookies.

You can modify or withdraw your consent at any time by clicking the “Cookie Settings” link in the website footer.

11. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your data collected through cookies.
• Request deletion of cookie-based data.
• Restrict or object to processing.
• Lodge a complaint with a data protection authority.

We comply with relevant data protection laws, including GDPR, CCPA, and Rwanda’s Data Protection and Privacy Law.

12. Updates to This Policy

We may occasionally update this Cookies Policy to reflect changes in legal requirements or website functionality. Any updates will be posted here with a new “Last Updated” date. Please review this page periodically.

13. Contact Us

If you have any questions or concerns about our use of cookies or data privacy, contact us at:

• Email: support@tungamarket.com
• Phone: +250 784 255 521
• Address: KG 8 Ave, Kigali, Rwanda